Senior Homes & Lettings Officer

Job Title: Senior Homes & Lettings Officer

Location: Hale Village, London N17 (Hybrid Working Across Newlon Stock)

Contract: Permanent / Full-Time

Salary: £44,547 per annum + up to 5% Performance Bonus

Role Overview

Newlon Housing Trust is seeking an experienced and customer-focused Senior Homes & Lettings Officer to join its Homes and Lettings Team, supporting residents across North and East London.

This is an excellent opportunity to join one of London’s leading charitable housing associations, playing a key role in delivering high-quality housing services while building positive relationships with both new and existing residents.

Working closely with Local Authorities, nominated agencies, and internal teams, the successful candidate will support the effective letting of empty properties, tenancy management processes, and customer onboarding activities. Acting as a key point of contact for residents, you will help ensure customers receive professional, empathetic, and solutions-focused support throughout their housing journey.

This role is ideal for someone with strong housing sector experience who combines excellent customer service skills with a genuine commitment to supporting residents and resolving housing-related issues.

Key Responsibilities

• Manage the successful letting of empty properties and support tenancy processes

• Build positive relationships with residents, local authorities, and external stakeholders

• Support new residents through the onboarding and move-in process

• Deliver high-quality customer service and resolve housing-related enquiries effectively

• Ensure properties are let within target timeframes and maximise housing utilisation

• Collaborate with internal teams and partners to support smooth tenancy management operations

The Successful Applicant

Essential Skills & Experience

• Previous experience within a housing, lettings, or customer service delivery role

• Strong understanding of housing management and property lettings processes

• Excellent communication and interpersonal skills

• Demonstrable empathy and commitment to supporting residents effectively

• Experience working with Local Authorities and external housing stakeholders

• Ability to manage competing priorities within a fast-paced environment

• Strong organisational and problem-solving skills

• Professional and customer-focused approach with strong attention to detail

Technical & Platform Knowledge

• Housing management systems

• Property lettings and tenancy administration processes

• Customer service and case management systems

• Microsoft Office applications

Desirable

• Experience within social housing or housing association environments

• Understanding of tenancy sustainment and resident support services

• Knowledge of housing regulations and best practice within affordable housing

• Experience supporting void management and property turnaround processes

Salary & Benefits

• £44,547 per annum

• Opportunity to earn up to 5% performance-related bonus

• 27 days annual leave

• Non-contributory pension scheme

• Flexible working and flexi-time scheme

• Hybrid working arrangement

• Modern purpose-built offices within the award-winning Hale Village regeneration project

• Excellent transport links located near Tottenham Hale station

• Opportunity to work within a respected and community-focused housing association

If you are an experienced housing professional with strong customer service skills and a passion for supporting residents and delivering high-quality housing services, this is an excellent opportunity to join a well-established and highly regarded housing organisation.

Apply now to find out more.