Ecommerce Executive

E-commerce Executive (Digital Trading & Merchandising)

Neptune (Europe) Ltd Swindon (SN1) Permanent | Full-time | Salary negotiable

Introduction

Neptune, a design-led brand known for thoughtful interiors and craftsmanship, is seeking an E-commerce Executive to support and enhance its online store experience. The role focuses on delivering a seamless, visually inspiring, and commercially effective customer journey that reflects the same attention to detail found across the brand’s physical products and showrooms.

You will play a key role in shaping how products are presented online, ensuring the e-commerce site is well-merchandised, accurate, and optimised to support conversion and customer engagement.

Key Responsibilities

• Manage and optimise assigned product categories, focusing on merchandising, imagery, and product data accuracy

• Support the planning and execution of online product launches, ensuring timelines and coordination are met

• Build and maintain promotional activity in line with the wider marketing calendar

• Update key website areas, ensuring content is accurate, engaging, and aligned with brand standards

• Monitor website performance using analytics tools, identifying opportunities to improve conversion, revenue, and engagement

• Use merchandising and product recommendation tools to enhance discovery and increase basket value

• Manage day-to-day ecommerce operations and resolve website issues to ensure a smooth customer experience

• Continuously refine product content, navigation, and customer journeys with a focus on usability and intent

Requirements

• Previous experience in an ecommerce or online trading role

• Strong understanding of ecommerce merchandising and website performance

• Familiarity with platforms such as Shopify (desirable)

• Experience using analytics tools such as Google Analytics, Adobe Analytics, or Microsoft Clarity

• Ability to interpret data and translate insights into practical improvements

• Highly organised with strong attention to detail and the ability to manage multiple priorities

• Strong understanding of product content management and digital merchandising principles

• Collaborative team player with excellent communication skills

• Customer-first mindset with a curiosity to learn and improve

Salary / Benefits

• Competitive, negotiable salary

• Generous holiday allowance

• Life assurance

• Enhanced maternity and paternity leave

• Cycle to work scheme

• Staff discounts on products and outlet items

• Perkbox wellbeing and retail discounts

• Birthday day off

• Additional leave for life events (including grandparent day and celebration leave)

• Long service holiday increases

• Training workshops and development opportunities

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This is a strong opportunity for an ecommerce professional who enjoys combining creativity, data, and customer experience. If you’re detail-oriented, commercially aware, and passionate about delivering a high-quality online shopping journey for a premium brand, this role offers the chance to make a meaningful impact within a growing design-focused business.