E-Commerce Account Manager

Job Title: E-Commerce Account ManagerLocation: CirencesterContract: Permanent

Role Overview

Are you an e-commerce-driven sales professional who thrives in a fast-paced, customer-focused environment? Our client, a respected engineering organisation based in Cirencester, is seeking an E-Commerce Account Manager to take full ownership of its digital sales channels, marketplace accounts, and customer portal.

This role offers the opportunity to combine operational e-commerce management with commercial strategy—driving online revenue, improving customer experience, and supporting the wider sales and marketing function.

Key Responsibilities

• Manage and optimise all e-commerce platforms, including the company website, online portal, and third-party marketplace accounts

• Oversee end-to-end online order processing, including customer registrations, payments, technical issues, and general enquiries

• Ensure smooth fulfilment by coordinating with internal teams to deliver a seamless customer journey

• Implement and align digital trading campaigns with broader sales and marketing strategies to maximise revenue

• Monitor site and marketplace performance, analysing data to identify opportunities for improvement and increased conversions

• Maintain accurate CRM data while managing inbound online leads, including qualification, tracking, and nurturing

• Conduct introductory and follow-up calls to progress opportunities through the digital sales funnel

• Collaborate with global e-commerce teams and internal stakeholders to share insights and best practices

• Produce regular performance reports covering online sales, conversion rates, traffic, leads, and ROI

• Ensure product listings, categories, descriptions, pricing, and digital content are accurate and up to date

• Stay informed on e-commerce trends, tools, and technologies to continuously improve processes and user experience

Key Experience & Qualifications

• Degree in Business, Marketing, E-Commerce, or a related field

• Minimum 3 years’ experience in e-commerce account management, online sales, marketplace management, or digital trading

• Strong CRM experience and confidence using analytics tools such as Google Analytics

• Excellent organisational skills with the ability to multitask effectively

• Analytical mindset with the ability to interpret data and identify actionable insights

• Detail-oriented, proactive, and committed to delivering an excellent customer experience

• Comfortable working in a fast-paced environment and adapting to changing priorities

• Strong blend of technical capability and commercial awareness

Salary & Benefits

• Salary: £32,000 – £36,000

• On Target Earnings (OTE): £40,000 – £45,000

• Hybrid working: 3 days in office, 2 days from home (Wednesday office attendance required)

• Pension: 4% employee / 8% employer contribution

• 25 days holiday + bank holidays

• Death in Service: 4x salary

• Healthcare included

Apply here on this external site: https://shorturl.at/dEeE2

For more information on this role, please contact Ben Dawson on 01453 829522 or send a copy of your CV.

To explore other opportunities within your field, please visit Omega Recruitment.

Omega is an employment agency specialising in opportunities across Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables, and Tech sectors.