Freelance Client Experience & Sales Coordinator

Client Liaison & Studio Coordinator (Freelance)ALBA📍 Cirencester GL7 7EU (Studio-based)

About the Role

ALBA, a luxury linen and tableware hire company based in the Cotswolds, is seeking a Client Liaison & Studio Coordinator to support its growing wedding and events business.

This is a client-facing, creative role where you’ll guide customers through the full booking journey—from initial enquiry through to final confirmation—ensuring a seamless, high-end experience.

Key Responsibilities

• Manage incoming enquiries via email and phone with prompt, professional responses

• Prepare quotes and manage bookings with strong attention to detail

• Guide clients through the full booking process

• Conduct follow-ups to maximise conversion rates

• Host client calls and showroom/studio visits

• Advise on product selection with a creative, design-led approach

• Identify upselling opportunities within bookings

• Support day-to-day studio operations and client experience

• Proactively solve issues and ensure smooth service delivery

Requirements

• Highly organised, proactive, and detail-focused

• Strong communication skills with a polished, client-facing manner

• Confident working in a fast-paced, enquiry-driven environment

• Interest in design, weddings, or events (preferred)

• Commercial awareness with confidence in upselling

• Ability to work independently and take initiative

• Warm, professional, and adaptable approach

Salary & Benefits

• £13.50 per hour

• Freelance / self-employed role

• Approx. 10–20 hours per week (with seasonal variation)

• Studio-based in a beautiful Cotswolds location

• Flexible structure with potential for role growth

• Supportive and creative working environment

📩 Apply now to join a design-led luxury brand and help deliver exceptional client experiences in the weddings and events space. https://shorturl.at/HLWjw